Shipping Returns

Shipping & Delivery
All our Products are Handmade to order, each piece can take up to 21 days to be made. If you need your order by a certain date please contact us and we will let you know if we can make it within the date it is needed by. We will ship all orders once all pieces are finished.
UK orders:  
Orders under £25 will be shipped by 1st class stamp, we do receive a proof of postage on all our post. 
Orders over £25 will be shipped by 1st class signed for Royal Mail. 
Worldwide orders:
All orders shipped World Wide will be sent via air mail. (Tax may be added within your Country this is your responsibility as the customer to pay this when item enters your Country)
We keep all proof of postage receipts in case we need to find lost orders. 
Please contact us if you do not receive your item within 21 working days once shipped

Shipping & Delivery For Ashes Pieces 

All Ashes pieces UK or Worldwide are sent Special delivery.
Privacy & Security
All images sent to us are kept on a secure computer within our workshop, We have a high-security system on all our computers. Every image is deleted after the order has been sent. We do not keep your images once we have used them.  
Returns & Replacements
Sorry we can not accept any returns as every item is custom made. If we have made a mistake on your order (wrong colour, wording etc.) please send up a picture via e-mail. We will offer a refund or a replacement product. 
Ordering
When placing an order online please make sure all information is correct, as any mistakes cannot be rectified once products are made.
Payment, Pricing & Promotions
We accept Paypal and all card payments. We do not accept Cheques or cash on our website sales. 
All Sugar products are Priced individually, we are not eBay and do not accept offers. We are happy to do bulk order discounts, please e-mail us for a consultation (this will be in person, via phone call or Skype call) 
Promotional codes can be used at the checkout, you can only apply one code per transaction. 
Viewing Orders
You will receive an e-mail that you can view your order on. You have 1 hour to rectify any mistakes you have made, after this hour we cannot offer a refund or change your order. 
Updating Account Information
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